ISH Messaging Pilot Privacy Notice
Effective date: 25 August 2026
Controlled non-clinical pilot: Do not submit patient records, medical details, insurance identifiers, or production customer information.
Purpose
Innovative Solutions Hub (ISH) is evaluating a business-enquiry and customer-support messaging interface using Meta's WhatsApp Cloud API. The current service is a limited technical pilot and is not a clinical communications system.
Information processed during the pilot
- Messages deliberately sent by named test participants.
- The test participant's WhatsApp telephone identifier as required to route a test message.
- Technical delivery identifiers, timestamps, webhook metadata, and limited operational logs.
- Browser-local synthetic conversation state used to demonstrate the interface.
How information is used
Information is used only to verify message delivery, webhook connectivity, access controls, and the usability of the ISH Messaging pilot. It is not used for advertising, profiling, clinical decision-making, or sale to third parties.
Current storage and sharing
The displayed conversations are synthetic and stored in the user's browser. The pilot does not currently persist real inbound WhatsApp message content in an application database. Test traffic is processed by Meta and Cloudflare to provide WhatsApp delivery and the hosted API. Those providers process information under their respective terms and privacy policies.
Access and security
Outbound test sending is restricted by a temporary API key, an allowlist of approved recipients, strict origin controls, and encrypted deployment secrets. Access is limited to authorized pilot participants. No credential should be sent through messages, screenshots, or source control.
Retention
Test data should be kept only as long as needed to validate the pilot and troubleshoot delivery. Browser-local demo state can be removed using the Reset demo control or by clearing site data. Platform logs and delivery records may remain for the retention periods configured by Meta and Cloudflare.
Your choices and deletion requests
Test participants may stop participating at any time and may request deletion or review of pilot information by following the data deletion instructions.
Contact
For questions about this pilot or this notice, contact ISH at info@ishoman.com.
Changes
This notice will be updated before any production launch, introduction of staff accounts, persistent message storage, real customer onboarding, or clinical use.