Customer communications

Unified inbox

Checking test API…
!
Non-clinical pilot

Do not request or share patient records, medical details, or insurance identifiers.

Open conversations0
Unread messages0
Assigned today0
Channel readiness Checking API… Confirming the guarded Worker connection

WhatsApp preview
Checking test API connection…

Message templates

Meta-approved templates are the only messages that may be sent outside the 24-hour customer service window.

WhatsApp account status

Read from Meta for the number this inbox sends from. Approval and messaging limits are set by Meta, not by this application.

Controlled test send

The demonstration send needs an allowlisted recipient and the temporary demo key. Neither is stored on this device beyond this browser session.

Keyboard shortcuts

J / K
Next / previous conversation
/
Search conversations
R
Reply to the open conversation
T
Open the template picker
E
Resolve or reopen
C
Toggle customer context
⌘ Enter
Send the reply
Esc
Close panels and dialogs